Privacy policy

This Privacy Policy describes how Verscia ("Verscia," "we," "us," or "our") collects, uses, and discloses your personal information when you visit https://verscia.com(the "Website"), use our marketplace and related features, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a registered user, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the effective date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with the Website and Services.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with the Website and Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information You Provide Directly

Information that you directly submit to us through the Services may include:

• Basic contact details, including your name, email address, and message contents, when you contact us.
• Account information, including name, email address, and authentication credentials.
• Business profile information, including business details, services, equipment, brands, certifications, project photos, and other content submitted to a profile.
• Quote requests and other messages you send to providers through the Services.
• Subscription and billing information, where applicable (for example, for Featured profiles).
• Customer support information and communications.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use the Website and Services, including device information, browser information, network connection data, IP address, and other information regarding your interaction with the Services. This may also include information about your searches, page views, profile views, quote requests, and other interactions with the Services, which we use to understand usage and improve the platform.

Like many websites and applications, we use Cookies to power and improve the Services, remember preferences, run analytics, and better understand user interactions. You may control Cookies through your browser settings. Disabling Cookies may impact functionality.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

• Companies that support our infrastructure and Services.
• Authentication and identity providers.
• Payment processors that process subscription payments and billing information.
• Analytics and monitoring providers.

Any information we obtain from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their privacy practices.

How We Use Your Personal Information

Providing the Services. We use your personal information to operate and provide the Services, including account creation and management, creating and managing provider profiles, processing quote requests, processing subscriptions for Featured profiles, sending transactional communications, and providing customer support.

Improvement and Research. We use your personal information to understand how the Services are used, evaluate performance, conduct internal research and analysis, and develop, test, and improve new features, products, and functionality, including improving search, discovery, and overall user experience.

Automated Technologies. We may use automated technologies, including machine learning and artificial intelligence, to help operate, improve, and protect the Services. These technologies may assist with tasks such as organizing information, improving search, detecting spam or fraud, enhancing business profiles, and developing new features. We do not use your personal information to train publicly available artificial intelligence models without your consent.

Marketing and Communications. Where permitted by law, we may use your personal information to communicate with you about product updates, new features, marketplace announcements, profile updates, and other information related to Verscia. You may unsubscribe from promotional communications at any time by following the instructions included in those communications.

Security and Fraud Prevention. We use personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activity. Users are responsible for maintaining the confidentiality of their account credentials.

Service Improvement. We use information to analyze usage, improve performance, and develop new features.

Disclosure of Personal Information

We may share your personal information in the following circumstances:

Vendors and Service Providers. To help us operate and maintain the Services, we may share personal information with vendors and service providers who perform services on our behalf. This includes providers of hosting, cloud services, customer support, content delivery, email communication, web analytics, payment processing, and other technology services. These parties only access, use, or store personal information as needed to perform their duties for us.

Business Transfers. If Verscia is involved in a merger, acquisition, reorganization, bankruptcy, or other business transaction, your personal information may be shared with counterparties or transferred to a successor, affiliate, or other relevant party as part of the transaction.

Retention of Personal Information

We retain your personal information only as long as necessary to provide the Services or for other legitimate purposes, such as resolving disputes, ensuring safety and security, or complying with legal obligations. How long we keep personal information depends on factors including:

• The purpose for which the information was collected and is being processed.
• The amount, nature, and sensitivity of the information.
• The potential risk of harm from unauthorized use or disclosure.
• Any applicable legal or regulatory requirements.

If you delete your Verscia account from Account settings, we deactivate it immediately and permanently delete it from our live systems after 30 days. You can cancel the deletion by signing back in during that period. Encrypted backups and some records we must keep for legal, tax, billing, or security purposes may remain longer than 30 days on their own retention cycle.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• Vendors and service providers performing services on our behalf.
• Payment processors for subscription billing.
• Business and marketing partners, where applicable.
• Affiliates within our corporate group.
• Legal and regulatory authorities where required.
• In connection with a business transaction such as a merger or acquisition.

We do not sell personal information.

Provider Profiles and Public Information

Verscia is a public marketplace. If you create, claim, or manage a business profile, some of the information you submit may be publicly visible. This may include your business name, description, services, locations served, industries, brands, certifications, project photos, case studies, website, and other information you choose to include in your profile.

You are responsible for ensuring that your profile information is accurate and that you have the right to publish any content you submit. Public business profiles may be indexed by search engines and appear in search results.

You retain ownership of the content you submit, but by publishing a business profile or other content through the Services, you grant Verscia a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, display, and distribute that content for the purposes of operating, improving, and promoting the Services.

Provider Profiles

Some business profiles may be created using publicly available business information or information obtained from trusted third-party sources. If your business is listed on Verscia, you may be able to claim your business, verify ownership, and update your information to improve its accuracy.

Quote Requests and Communications

If you contact a provider or submit a quote request through Verscia, we share the information you provide with the provider so they can respond to your inquiry.

We may retain communications submitted through the Services to operate the platform, provide customer support, investigate misuse, resolve disputes, and improve the Services.

Third Party Websites and Links

The Services may include links to third-party websites, platforms, or services, including for payments, support, or informational content. We are not responsible for the privacy practices, content, or security of these third parties. Before providing any personal information to a third party, please review their privacy policies and terms of use.

Children's Data

The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided personal information through the Services, please contact us at [email protected]. We will investigate any notification and, if appropriate, delete the information from our systems. Users under 18 must have permission from a parent or guardian to use the Services.

Security

We implement commercially reasonable technical, administrative, and organizational measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is completely secure or error-free. You should take care when deciding what information to provide through the Services. We are not responsible for any circumvention of privacy settings or security measures on the Services or on third-party websites.

Your Rights and Choices

Depending on where you live, you may have certain statutory rights in relation to your personal information. These may include the right to:

• Access your personal information and learn how it is processed.
• Delete your personal information from our records.
• Update or correct your personal information.
• Transfer your personal information to a third party (right to data portability).
• Restrict how we process your personal information.
• Withdraw your consent where we rely on consent as the legal basis for processing.
• Object to how we process your personal information.
• Lodge a complaint with your local data protection authority.

Exercising Your Rights

We will not discriminate against you for exercising your rights. Some rights can be exercised directly through your Verscia account, including deleting your account. If you cannot exercise a right through your account, you may submit a request to [email protected].

Verification

To protect your personal information from unauthorized access, changes, or deletion, we may require you to verify your identity before processing a request to access, correct, or delete personal information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional information for verification. If we cannot verify your identity, we will not be able to honor your request.

Authorized Agents

You may also submit a rights request through an authorized agent. The agent must provide signed written permission to act on your behalf, and you may be required to independently verify your identity with us. Authorized agent requests can be submitted to [email protected].

Complaints

If you have complaints about how we process personal information, please contact us at [email protected]. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred to, stored, and processed in Canada, the United States, or other jurisdictions where our service providers operate. These jurisdictions may have different data protection laws than your country of residence.

Where required by applicable law, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure that your personal information receives an adequate level of protection. By using the Services, you consent to the transfer, storage, and processing of your personal information in these locations.

We take steps to protect your personal information when it is transferred internationally, including implementing appropriate security measures and contractual safeguards with service providers.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: [email protected]